Privacy Policy

1. Introduction

This Privacy Policy explains how Penova Tech ("we", "us", "our") collects, uses, discloses, and protects personal information when you use our website, client and staff portal, digital solutions marketplace, tech store, and related services (collectively, the "Service"). By accessing or using the Service you consent to the practices described in this Policy.

2. Information We Collect

We collect information you provide directly and information collected automatically when you use the Service. Examples include:

• Account information: name, email address, phone number, company details, role, and other registration details for our client/staff portal (login, registration, invitations, and device approval).
• Contact and inquiry information: name, email address, subject, and message content submitted through our contact form.
• Payment and billing information: billing details processed when you purchase digital solutions, software licenses, or products through our tech store. Penova Tech does not store raw payment card numbers; we rely on third‑party payment processors to handle payment data.
• Order and project data: purchase history, license details, project briefs, agreements, and communications related to services or products ordered through the Service.
• Usage and device data: IP address, device type, browser, operating system, pages visited, and usage logs collected via cookies, session identifiers, and similar technologies, including device information used for our device‑approval security process.
• Analytics and tracking: certain pages may include analytics or tracking scripts configured through our content management system to help us understand site usage and improve the Service.

3. How We Use Your Information

We use personal data for purposes including but not limited to:

• Providing, operating, and improving the Service, including our IT services, digital solutions, and tech store;
• Processing orders, payments, and license activations, and preventing fraud;
• Creating and securing client/staff portal accounts, including authentication and device approval;
• Responding to contact form submissions and support requests;
• Managing client relationships, projects, agreements, and internal business operations (e.g., CRM, HR, and project management within our portal);
• Personalizing the user experience and delivering relevant content;
• Complying with legal obligations and enforcing our Terms of Service; and
• Analyzing usage to measure and improve the Service.

4. Sharing and Disclosure

We may share personal information as follows:

• Service providers: third‑party providers that perform services on our behalf (payment processors, email delivery, hosting, analytics). These providers are contractually limited to use information only as necessary to provide their services.
• Legal disclosures: where required by law, regulation, legal process, or to respond to lawful requests by public authorities.
• Business transfers: in connection with a merger, acquisition, reorganization or sale of assets, personal data may be transferred as part of that transaction.
• With consent: where you have provided consent for additional disclosures or sharing.

5. Third‑Party Services and Links

The Service may integrate or link to third‑party services (such as payment processors, email delivery providers, and analytics platforms). These third parties have their own privacy policies and may collect information independently. We recommend reviewing third‑party privacy notices before use. Penova Tech is not responsible for the privacy practices of third parties.

6. Cookies and Tracking Technologies

We use cookies, session identifiers, and similar technologies to operate the Service (including keeping you signed in to the client/staff portal), remember preferences, and analyze usage. You can control cookies through your browser settings, but disabling cookies may affect functionality.

7. Data Retention

We retain personal data as long as necessary to provide the Service, fulfill legal obligations, resolve disputes, and enforce our agreements. When data is no longer required we will delete or anonymize it subject to applicable law.

8. Security

We implement reasonable technical and organizational measures to protect personal information, including account authentication and device‑approval controls for our client/staff portal. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and encourage Users to take steps to protect their account credentials.

9. Your Rights

Depending on your jurisdiction, you may have rights over your personal data, including the right to access, correct, update, port, restrict or delete your data. To exercise any rights or for privacy inquiries, contact us at info@penovatech.com. We will respond in accordance with applicable law.

10. Minors

The Service is intended for business and professional use and is not directed at children. If you become aware that a minor has provided us with personal information without appropriate consent, contact us at info@penovatech.com and we will take steps to remove the information where appropriate.

11. International Data Transfers

Penova Tech is based in Dubai, United Arab Emirates, and may transfer personal data to other countries as needed to provide the Service, including through third‑party service providers. We apply safeguards required by applicable law to protect data transferred internationally.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised Policy on the Service with an updated effective date. Continued use of the Service after changes constitutes acceptance of the updated Policy.

13. Contact

If you have questions or requests regarding this Privacy Policy, contact us at: