Terms of Service

1. Introduction

This Terms of Service agreement (the "Agreement") governs your access to and use of the services provided by Penova Tech ("we", "us", "our"). By accessing or using the Penova Tech website, client/staff portal, digital solutions marketplace, tech store, and related services (collectively, the "Service"), you agree to be bound by this Agreement. If you do not agree with these terms, you must not use the Service.

2. Interpretation and Definitions

• Service: the website, client/staff portal, digital solutions marketplace, tech store, and any other online services provided by Penova Tech.
• User: any person or legal entity accessing the Service, including visitors, customers, clients, and portal users.
• Client: a User who engages Penova Tech for IT services, digital solutions, or purchases products through the tech store.
• Portal User: a User granted access to the client/staff portal (e.g., via registration, invitation, or account creation).

3. Eligibility

The Service is intended for use by businesses and individuals aged 18 or older who have the authority to enter into binding agreements. By using the Service, you represent and warrant that you meet these requirements, or, if acting on behalf of an organization, that you are authorized to bind that organization to this Agreement.

4. Account Registration and Security

Certain features of the Service, including our client/staff portal, require account registration. You agree to provide accurate, current and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Our portal may use device‑approval controls to help secure account access. Notify us immediately at info@penovatech.com if you suspect unauthorized use of your account.

5. Services

Penova Tech provides IT and digital solutions, including web development, mobile app development, cloud solutions, cybersecurity, data analytics, and technical support. Specific engagements, deliverables, timelines, and fees are set out in the applicable proposal, quote, or agreement between Penova Tech and the Client. Penova Tech may modify, suspend, or discontinue any part of the Service at its discretion, with notice where reasonably practicable.

6. Digital Solutions and Tech Store Purchases

6.1 Orders and Payment. Where available, payments for digital solutions, software licenses, and tech store products are processed through third‑party payment processors engaged by Penova Tech. By making a purchase you agree to the payment processor's terms and fees, and you authorize us to charge the payment method provided.

6.2 Licenses. Digital solutions and software products purchased through the Service are licensed, not sold, subject to the specific license terms presented at checkout or in the applicable product documentation. Unauthorized copying, redistribution, or resale of licensed software is prohibited.

6.3 Pricing and Availability. Prices, fees, and product availability are subject to change without notice. Any applicable taxes or fees will be disclosed during checkout.

7. Refunds and Cancellations

Except as required by applicable law or as otherwise stated in a specific product's or service agreement's terms, fees paid for services, digital solutions, or tech store products are non‑refundable once delivered or activated. Refund eligibility, if any, will be described in the applicable product terms, service agreement, or checkout process. Disputes regarding orders or services should be raised with us at info@penovatech.com.

8. Content Ownership and Licensing

8.1 Client Materials. Where a Client provides materials, content, or specifications for a project, the Client retains ownership of such materials, and grants Penova Tech a license to use them as necessary to deliver the agreed services.

8.2 Deliverables. Ownership and licensing of project deliverables (e.g., websites, applications, software) are governed by the applicable service agreement or statement of work between Penova Tech and the Client. In the absence of a specific agreement, Penova Tech retains ownership of underlying tools, frameworks, and pre‑existing intellectual property used to build deliverables.

9. User Conduct and Prohibited Activities

Users must not engage in any activity that: (a) interferes with or damages the Service; (b) violates applicable law or the rights of others; (c) is fraudulent, abusive, harassing, defamatory or discriminatory; or (d) attempts to gain unauthorized access to the client/staff portal or any other part of the Service. Penova Tech may restrict, suspend or terminate accounts that breach these terms.

10. Intellectual Property

All intellectual property rights in the Service (including trademarks, logos, website content, and software, excluding Client‑owned materials and licensed third‑party products) are owned by Penova Tech or licensed to Penova Tech. Users may not copy, modify, distribute, sell, or lease any part of the Service or included software without prior written consent.

11. Privacy and Personal Data

Our use of personal data is governed by our Privacy Policy, which describes how we collect, use and share personal information. By using the Service you consent to the collection and use of your information as described in the Privacy Policy. For privacy‑related questions contact info@penovatech.com.

12. Disclaimers

The Service is provided "as is" and "as available." Penova Tech does not warrant that the Service will be uninterrupted or error‑free. Except as expressly set out in a specific service agreement, Penova Tech makes no other warranties, express or implied, regarding the Service.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Penova Tech, its officers, directors, employees and agents shall not be liable for any indirect, incidental, special, punitive or consequential damages arising out of or in connection with your use of the Service. Where liability cannot be excluded, Penova Tech's aggregate liability shall be limited to the amount paid by the User to Penova Tech in the twelve (12) months immediately preceding the claim.

14. Indemnification

You agree to indemnify, defend and hold harmless Penova Tech and its affiliates from and against any claims, damages, losses or liabilities arising from (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any rights of a third party.

15. Termination and Suspension

Penova Tech may suspend or terminate access to the Service, or specific accounts, for breach of these Terms or applicable law. Users may request closure of their portal account at any time by contacting us. Termination does not relieve either party of obligations that accrued prior to termination.

16. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.

Where possible, disputes should first be attempted to be resolved in good faith through direct negotiation. If disputes cannot be resolved amicably, the parties agree to submit the dispute to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.

17. Changes to These Terms

We may modify these Terms from time to time. If we make material changes we will provide notice via the Service or by email and update the effective date above. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

18. Contact and Legal Notices

For support, privacy inquiries, or legal notices, contact us at: